We are looking for a Customer Success Manager who is adept at handling a portfolio of smaller ARR customers in a programmatic way to deliver business results and outcomes.
You will use data-driven processes to proactively mitigate customer risk and anticipate potential issues based on account health and usage patterns. You will be…
You will demonstrate mastery of core Okta products and strategically leverage features and best practices to consistently drive measurable business results. You will diplomatically…
You will demonstrate mastery in planning and executing programmatic engagement strategies across your entire portfolio. This involves highly effective time management and proactive account…
You will consistently drive high customer satisfaction and retention by ensuring customers achieve measurable business outcomes. You will be proactive in identifying and acting…
Experience in customer success management, working with customers to drive adoption of a technical platform.
A customer-centric and proactive team player attitude, focused on driving customer loyalty.
A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
Being able to utilize consulting-style questions to engage and discover information.
Experience: Senior-level · 5+ years
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