As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams.
Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can…
Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI…
Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were…
Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a…
Hands-on experience with design tools like Figma, and regular use of AI tools in your work.
A knack for technical troubleshooting and explaining complex things simply.
Excellent written English and a warm, human communication style.
Curiosity and a habit of learning new technology on your own.
Experience: Entry-level · 2+ years
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