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AI/MLData AnalyticsSales Hybrid

Customer Value Architect

Job Overview

As a Customer Value Architect, you are accountable for adoption, value realization, and account health across a portfolio of existing Mixpanel customers, from onboarding through to a renewal-ready handoff. 3–5 years of experience in Customer Success, account management, or consulting, supporting business-to-business (B2B) Software-as-a-Service (SaaS) accounts — backgrounds from product analytics, Customer Data Platform (CDP), or martech companies

Key points

  1. You'll work alongside an Account Executive (AE), who owns growth, new business, and expansion; a Renewal Manager (RM), who owns the commercial renewal…

  2. Own the onboarding outcome and time-to-value for your accounts: take the handoff from the Account Executive…

  3. Own the success plan for each account — map business objectives to specific use cases and set a measurable baseline at definition time…

  4. Lead customer enablement and training (dashboard design, funnel analysis, retention modeling) to grow how deeply and widely a customer uses Mixpanel.

  5. This is not a build role, but real comfort with data is required.

  6. Hands-on experience with AI or agentic tooling beyond casual use — MCP-based workflows, LLM copilots, or similar.

  7. Experience in a technical advisory or professional-services capacity.

  8. Familiarity with analytics instrumentation, event tracking, or data tooling.

Skills

Data VisualizationStakeholder ManagementLLMsData AnalysisNegotiationAccount ManagementCustomer SuccessTroubleshooting

Experience: Mid-level · 3–5 years

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