You'll own the adoption and value plan for each account end to end: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there.
Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes…
Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates.
Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel.
Preferred: background in product analytics, growth, or data-driven product development.
Preferred: experience in a technical advisory or professional services capacity.
Preferred: familiarity with analytics instrumentation, event tracking, or data tooling.
Experience: Mid-level
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Customer Value Architect III · Mixpanel
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