Designated Services Engineer

Serve as the trusted technical authority for assigned enterprise accounts, driving end-to-end case ownership, leading critical escalation calls…

Solve High-Impact Technical Challenges: Perform root-cause analysis and complex troubleshooting across FlashArray hardware, Purity operating environments, network connectivity…

Proactively Protect System Stability: Coordinate critical software upgrades, maintenance, and change control procedures directly with customer engineering teams to eliminate downtime and operational risk.

Drive Cross-Functional Collaboration: Partner with Support Account Managers and internal escalation engineering to streamline issue resolution, refine support processes…

Proven ability to investigate, isolate, and resolve complex issues surrounding FlashArray replication, capacity, availability, and performance under pressure.

High-Touch Stakeholder Communication: Outstanding verbal and written English communication skills, with the emotional intelligence required to manage high-stakes customer relationships and de-escalate sensitive incidents…

Autonomous Execution & Ownership: Strong analytical problem-solving skills with the self-direction to manage competing priorities independently while fostering collaborative relationships across global teams.

Willingness and ability to travel 5–10% on customer sites as needed for account alignment, critical escalations, or reviews.