Designated Support Engineer - Spark

Manage large strategic accounts to provide high-touch support experience.

Project manage all open support cases to expedite support ticket closure.

Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.

Directly engage on business-impacting situations and ensure recovery of functionality for the customer.

Highly effective with project managing multiple tasks and work streams, driving them to conclusion.

Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed Big Data Computing” environment.

Excellent executive presence. You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts…

Native-level fluency in Korean and professional working proficiency in English (both written and verbal).