Developer Support Engineer

Support and maintain enterprise clients on our Customer Identity SaaS solution, resolving complex technical and non-technical issues with urgency and precision.

End-to-End Issue Ownership: Take full ownership of incoming support tickets from intake to resolution—performing initial troubleshooting, identifying root causes, and implementing effective solutions.

Manage support ticket operational workflows to consistently meet or exceed response quality, time-to-resolution, and customer experience SLAs.

Cross-Functional Collaboration: Partner effectively with Engineering, Product, and Customer Success teams to resolve high-priority escalations and improve overall product usability.

Problem-Solving Skills: Proven ability to break down complex system issues into basic components to efficiently pinpoint root causes.

Self-Motivation & Independence: Self-starter capable of mastering complex SaaS/IAM architectures with minimal guidance and managing multiple concurrent workstreams.

A strong customer-obsessed mindset with a track record of serving as a client advocate.

Clear verbal and written communication skills, with the ability to explain complex technical topics to non-technical stakeholders.