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AI/MLSalesDigital Marketing Hybrid

Director, Customer Success

Job Overview

As a leader of the CRM Customer Success team, the Director, Customer Success provides P&L ownership and leadership for a book of business.

Key points

  1. Delivers on and actively manages against Account Plan, targets & business objectives.

  2. Balances long-term client and corporate goals with immediate client and corporate objectives and needs.

  3. Owns and manages a client book of business between $3 Million and $4 Million.

  4. Manages against and monitors the P&L goals and progress, respectively, on a weekly basis.

  5. Strong oral and written communication and presentation skills.

  6. Proven competencies in managing complex client relations.

  7. Facilitates team motivation and team leadership skills.

  8. Outstanding attention to detail.

Skills

Account ManagementCustomer SuccessReactCRMStakeholder ManagementFinancial ReportingCommunication

Experience: Senior-level · 5–7 years

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