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Job Overview

We're looking for a Director, Digital Experience to lead how customers discover, evaluate, and engage with Freshworks through our website.

Key points

  1. You'll shape the web experience roadmap, lead designers and program managers, and partner with engineering to deliver better customer journeys and measurable business results.

  2. You're a program manager at heart who stays close to the execution.

  3. You'll run Scrum across design and engineering, turn competing priorities into clear plans, and help the team deliver with speed and quality.

  4. You'll treat the website as a product, balancing launches and publishing needs with continuous improvements to its effectiveness.

  5. Experience owning a company website or leading web programs in enterprise B2B SaaS, including work that spans design, engineering, and marketing.

  6. Experience managing designers and program managers, including regular coaching, performance feedback, and workload planning.

  7. Ability to turn unclear requests into workable plans and spot dependencies before they cause delays.

  8. Experience building and improving workflows in Airtable or comparable work-management platforms; Airtable experience preferred.

Skills

RoadmappingScrumCampaign ManagementStakeholder ManagementAgileSourcingCommunication

Experience: Senior-level · Job type: Full-time

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