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Job Overview

As Director of Performance Management & Employee Listening, you will lead two of our most strategically important people practices: a comprehensive redesign of how we approach performance management, and a shift to a modern, continuous approach to employee…

Key points

  1. Freshworks is rethinking how we develop, evaluate, and listen to our people — and this role is at the center of that transformation.

  2. This is a role for someone who thinks systemically, designs with the business in mind, and cares about execution as much as strategy.

  3. You will work as part of a small, senior Workforce Strategy & Org Development team — owning your domain with a high degree of…

  4. You will not manage a large team, but you will need to move a lot of work through people who don't report to you.

  5. Proven experience leading complex, cross-functional transformation initiatives from design through execution in a fast-paced environment. Deep expertise in performance management design — you’ve built…

  6. Meaningful experience in organizational design and development — you can help leaders think through structure and effectiveness…

  7. Strong change management and enablement skills — you know how to bring people along through transformation, build leader capability…

  8. An AI-first mindset — you’re curious about what AI makes possible in people practices and you bring that perspective to how you design programs…

Skills

Communication

Experience: Senior-level · 8–12 years · Job type: Full-time

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