The Engagement Manager owns that outcome: from signed SOW through production deployment, adoption, and renewal. You are the client's day-to-day executive counterpart, the leader of a pod of Forward Deployed Engineers (FDEs), and the owner of the engagement's scope, timeline, margin, and expansion.
Be the trusted counterpart to client sponsors from working teams to managing directors and C-suite. Own the steering committee, the executive updates…
Understand the client's business, org, and politics well enough to anticipate what they need before they ask…
Navigate regulated-enterprise complexity as part of the plan, not a surprise at go-live: model risk management, information security review, data residency, procurement, legal…
Protect the relationship through delivery problems. Bring bad news early, with a plan.
Collaborative Engagement Manager with sound leadership instincts, a team player who keeps teams motivated under delivery pressure and leads by example…
Track record of owning engagement or account financials: margin, forecasting, staffing, change orders, renewals.
You have led at least one AI, ML, or data-platform program into production at an enterprise and can speak to what the client changed…
Executive presence and relationship depth: you have run steering committees, managed MD-level sponsors, and retained accounts through difficult periods.
Experience: Mid-level · 8+ years
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