Enterprise Customer Success Manager

Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.

Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must…

Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer…

Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.

Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.

Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.

Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.

Team players described as committed, collaborative and proactive with a team-first mentality.