Founding Customer Success Lead

Tier our paying accounts and decide what each tier gets: a named owner, a shared Slack channel, regular business reviews, or pooled coverage.

Build health scores from data we already have in our warehouse: ingestion volume, product usage, billing, support tickets and engagement.

Set up a review cadence for the top tier, and make sure each top account has several contacts on their side, not one champion.

Catch risk early. Usage drops, a champion leaving, a surprise bill and alerts going quiet are all signals. On a usage-based product…

This role starts hands-on.

Preferred: a background in engineering and can understand technical terms.

Preferred: you've set up a CS platform or built health scoring on raw data.

Preferred: you've moved customers from monthly to annual plans at scale.