We are seeking a highly skilled and customer-focused Services Program Manager to develop a post-sales enablement and service-delivery quality framework for Rubrik’s Global System Integrator (GSI) partners.
Lead and coordinate a scalable high-growth engine of post-sales support and professional services GSI engineers. Motivate this strategic workforce to achieve high Rubrik standards…
Maintain strong customer focus to ensure all managed partners are delivering world-class customer services, in collaboration with Rubrik, by measuring and monitoring customer satisfaction.
Facilitate and track role-based training and certification to GSIs that ensures they are well-equipped to deliver services aligned with Rubrik’s company standards…
Implement and refine processes for support and professional services delivery, promoting best practices, scalability, and eliminating friction and inefficiencies.
Bachelor’s degree in Computer Science or related technical field; advanced degree preferred.
Strong technical background and aptitude in Networking, Storage, Backup and Recovery, Cloud solutions (AWS, Azure, GCP etc.), and Hypervisors (VMware, Hyper-V…
Demonstrated experience working with GSIs or large multi-regional channel partners. Quickly understands the business issues, data challenges…
Strong leadership and stakeholder management skills with excellent communication and presentation ability, specifically to summarize complex product issues into clear executive summaries.
Experience: Senior-level · 10+ years
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