Head of Customer Success, APAC

Build and lead a multi-layered Customer Success organisation across APAC, managing managers and scaling the team responsibly as our APAC business grows.

Define and execute the APAC CS strategy in close partnership with global CS leadership, aligning with the global agenda while localising approach…

Own CS business outcomes including customer health, retention, expansion and satisfaction across APAC accounts.

Partner with global CS, Sales, Product and Engineering teams so the voice of APAC customers reaches decision-making forums.

Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers.

Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies.

Demonstrated ability to balance global alignment with regional localisation across multiple APAC markets and cultures.

Strong people leadership: a clear philosophy on hiring, coaching and developing managers and senior ICs.