Four things matter most for success in this role, and we hire and evaluate against all four: customer management and communication, team management and operational diligence, technical strength in B2B cloud technologies, and high agency.
Own the technical relationship with premier accounts end to end: onboarding, adoption, stability, escalations, and renewal readiness.
Deliver a white-glove experience for top customers: named coverage, proactive check-ins, regular business reviews…
Partner with Account Managers on joint account plans, QBRs, renewal risk reviews, and expansion opportunities, always leading with adoption and retention.
Drive adoption: make sure customers are getting value from the pipelines, sources, and features they bought…
Customer management and communication: a track record of owning relationships with enterprise customers, personally handling critical escalations…
Team management and operational diligence: has built and run a team on a clear operating rhythm of KPIs, SLAs, and reviews…
Technical strength: hands-on depth in B2B cloud technologies: SaaS platforms, APIs and integrations, and cloud infrastructure (AWS, GCP, Azure)…
High agency: clear evidence of building or rebuilding a function rather than just running an existing one…
Experience: Senior-level · 12–18 years · Job type: Full-time
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