Jr. Customer Support Analyst (Mandarin Speaker) – Data Troubleshooting

Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.

Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams when required.

Monitor, track, and document customer cases accurately while maintaining service level expectations.

Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.

Bachelor's degree in any discipline.

Fluent in both Simplified Chinese and English, with strong written and verbal communication skills.

Strong analytical and problem-solving skills with attention to detail.

Proficiency in Microsoft Excel and Microsoft Office applications.