Lead - Customer Success

Professional to manage key enterprise accounts and drive long-term customer value.

This role, you will be responsible for building and nurturing high-impact relationships.

With decision-makers and end users, ensuring adoption, expansion, and retention of the.

Freshworks suite of products.

Consulting, preferably in a SaaS or product company.

Proven track record of managing enterprise customer accounts in India.

Experience in driving technology adoption, customer value realization, and.

Strong relationship-building skills at all levels—including executive stakeholders.