As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America.
At Freshworks, we're on a mission to help businesses delight their customers and employees through simple, powerful software.
You'll serve as a strategic partner to your customers, helping them maximize the value of their Freshworks investment while driving adoption, retention…
You'll work closely with customer stakeholders and internal teams to proactively manage risk, strengthen executive relationships, and deliver meaningful business outcomes.
Own a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
Demonstrated success driving customer adoption, retention, renewals, and growth.
Experience building relationships with both technical and business stakeholders, including executives.
Strong commercial mindset with experience partnering on renewals and expansion.
Experience leading EBRs/QBRs and navigating complex customer relationships.
Experience: Senior-level · 5+ years · Job type: Full-time
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