Lead - Product Marketing

As customer service software rapidly evolves alongside advances in AI and modern CX capabilities, proactive automation, and shifting buyer expectations…

We’re looking for a seasoned SaaS product marketer who can bridge product capabilities with business value…

Develop crisp product positioning and value-driven messaging that differentiates Freshworks solutions in the customer service market.

Frame technical capabilities into clear, compelling narratives tailored to buyer personas, CX leaders, and executives.

Excellent English written, verbal, and presentation skills, with an eye for quality and attention to detail.

An ability to understand AI, tech, and the customer service domain, including buyer behavior and ideal customer profiles…

Proven track record of planning and executing end-to-end marketing strategies, product launches, customer research, and messaging frameworks.

Strong messaging and positioning skills, with the ability to simplify technical concepts for both business and technical audiences…