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Lead - Solutions Engineer (Verticals)

Job Overview

We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions.

Key points

  1. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform.

  2. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

  3. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries…

  4. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies…

  5. Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.

  6. Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.

  7. Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.

  8. Proven ability to work cross-functionally to solve complex business and technical challenges.

Skills

Customer SuccessProduct StrategyStorytellingCommunication

Experience: Senior-level · 6–8 years · Job type: Full-time

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