Lead, Technical Services Engineer - Partners

Team leadership and operations.

Work with the team Manager to assume day-to-day operational responsibility for the team, including hiring, training, mentoring, coaching, meetings, and performance evaluations.

Ensure caseload is addressed accurately, quickly, and professionally, and actively monitor partner-related cases to ensure correct handling.

Contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides, and providing oversight on other engineers' project work.

Preferred: experience using or managing MongoDB.

Preferred: experience developing applications in one or more programming languages using a NoSQL or SQL database.

Preferred: strong understanding of authentication systems such as LDAP, Kerberos, and AD.

Preferred: experience with distributed version control systems, in particular git.