As a Majors Customer Success Manager, you’ll lead AI implementation, adoption and change management for Harvey’s largest customers, including leading law firms, Fortune 500 companies and asset managers.
Lead implementation and transformation programs. Assess customer goals and current workflows, identify valuable use cases and build plans with clear milestones…
Drive change in how lawyers work. Partner with lawyers and customer leadership to embed Harvey into everyday practice. Develop champions…
Own your customer portfolio. Set account strategy and use adoption data, stakeholder feedback and business impact to assess progress and direct the next phase…
Advise executives and align stakeholders. Build relationships with senior partners, General Counsel and innovation, technology and operations leaders. Lead discussions about investment and progress…
Experience in management consulting, technology advisory, transformation delivery or strategic enterprise customer success, with direct responsibility for delivering complex client programs. Experience serving legal…
A track record of turning business goals into executable plans and managing multiple workstreams through delivery, with clear ownership of timelines…
Experience helping organizations adopt new technology and change established ways of working. You understand that successful implementation requires both a working solution and people…
The ability to earn credibility with senior executives and work directly with end users, moving comfortably between strategic discussions and hands-on execution.
Experience: Mid-level · Salary: $180K – $210K • Offers Equity · Job type: Full-time
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