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SalesDigital Marketing Hybrid

Manager, Commercial Accounts

Job Overview

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. The defining factor for this team is working in a fast-paced, high-volume environment with responsibility for total customer experience and all commercial relations with assigned customers in the Americas region.

Key points

  1. Own the team’s strategy and performance against commercial gross revenue retention, net revenue retention, renewal…

  2. Equip the team with repeatable playbooks for account planning, renewals, value realization, and expansion leverage latest AI tools and approaches.

  3. Partner with account managers on critical customer moments, including complex renewals, commercial negotiations, and account recovery plans.

  4. Monitor customer health and early warning indicators. Coordinate with internal partners to address risk, develop save plans, and improve adoption and customer outcomes.

  5. You’ll pair strong commercial leadership with deep customer, product, and business understanding.

  6. You’ll lead in a way that reflects HackerRank’s values: Front of Jersey, Captain, Madly Deeply Care, Go Deep, and Dev First.

  7. You’ll bring grit, curiosity, agency, collaboration, clear communication, strong organization, relationship-building, and consistent follow-through to your work.

  8. A strong understanding of the products the team supports, including how to scope and deliver solutions that meet customer requirements.

Skills

Account ManagementCommunicationForecastingNegotiationSalesforceCRMProspectingCustomer Success

Experience: Entry-level

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