Manager, Customer Success Manager (PubSec)

Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.

Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.

Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.

Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.

Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.

Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.

Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application…