As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering exceptional customer experience to our global customer base.
Implement the service delivery strategy defined by the organisation.
Manage the business and operational excellence of our customer support organisation.
Ensure that quality and service delivery standards are met and exceeded.
Collaborate with other organisation such as Sales, Marketing, Operations, Engineering, QA, and IT to improve overall customer satisfaction objectives.
A Bachelor’s degree in any discipline.
Excellent written & verbal communication skills.
Planning, Decision Making, Staffing, Process Improvement.
Excellent inter-personal and teamwork skills.
Experience: Entry-level · 5+ years
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