Manager, Customer Support Engineering

Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers.

Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution.

Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience.

Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness.

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.

A proven track record of building and leading high-performing technical support or engineering teams.

Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions.

Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects.