Manager, Managed Marketing

Lead and develop a high‑performing Specialist team: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy…

Own service delivery excellence: manage book‑of‑business assignments and capacity, track service progress and deadlines, and maintain response and delivery SLAs.

Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing…

Partner cross‑functionally to unlock scale: collaborate with Product and the Product Strategy team to pilot features and chart the path to scale.

Demonstrated success running multi‑channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards—and partnering on Paid Ads and SEO/Presence.

Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management.

Strong marketing craft (strategy + execution) and coaching ability—able to uplevel content quality, segmentation, and testing, and communicate the “why” behind plans.

Analytical, data‑driven decision maker—comfortable using KPIs/dashboards to guide the team with defining KPIs, building dashboards…