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Manager, Professional Services Engineers, EMEA

Job Overview

As the Manager, Professional Services Engineers, you will manage a team that works directly with customers to deliver installation, migration, training, and advisory services across the full GitLab platform.

Key points

  1. Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.

  2. Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.

  3. Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.

  4. Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track.

  5. Significant experience leading and developing high-performing technical teams in a customer-facing environment.

  6. A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions.

  7. Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers.

  8. Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations.

Skills

GitRecruitingCustomer SuccessCampaign ManagementCommunication

Experience: Mid-level

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