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Sales On-site

Manager- Sales & Ops - Visa Category

Job Overview

You will lead the team of Visa Experts, own our visa partners, and build the playbooks that make visas a smooth, predictable experience for premium members.

Key points

  1. Visa delivery. Own every visa from first message to passport back in hand. Track turnaround time, approval rate and rejections…

  2. The team. Hire, train and lead a team of Visa Experts. Set daily targets, run regular performance reviews and coach the team on quality…

  3. Business targets. Own visa bookings, revenue and customer experience metrics. Work with the Destination Experts so every international trip is offered visa help.

  4. Country playbooks. Build and keep up to date document checklists, timelines and fees for every country we serve. Track embassy rule changes and update…

  5. Preferred: based in Bangalore, or open to relocating to Bangalore.

  6. Preferred: comfortable with rotating shifts, including weekends and peak holiday season (5 working days a week).

  7. Preferred: 4-7 years in tourist visa operations at a visa service company, travel company or visa application centre.

  8. Preferred: 2+ years leading a team.

Languages

English required

Skills

Express.jsData VisualizationExcelStakeholder ManagementCommunication

Experience: Mid-level · Job type: Full-time

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