Manager, Technical Services

Lead, coach, and develop a team of Technical Services Engineers, including regular 1:1s, clear goals, performance feedback, career development, and succession planning.

Own regional service delivery for your team, balancing customer experience, case health, quality, operational discipline, and team sustainability.

Lead and coordinate high-impact customer escalations, ensuring timely communication, sound technical judgment, clear ownership, and effective follow-through.

Partner with Engineering, Product, Security, Customer Success, Sales, and other Technical Services teams to resolve complex issues and bring customer feedback into product and…

Experience coordinating complex or high-severity customer escalations and working effectively with Engineering and Product organizations.

Strong technical foundation in troubleshooting production systems, with the ability to guide structured investigations across application, infrastructure, network, identity, and data layers.

Experience with one or more of cloud platforms, distributed systems, databases, containerized workloads, APIs, observability, or enterprise software.

Foundational knowledge of AI-enabled applications and agentic workflows, with the ability to assess technical judgment in areas such as agents, model-provider integrations…