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Job Overview

This individual contributor role sits at the intersection of analysis and narrative within the thought leadership research team.

Key points

  1. Validate ideas before they scale.

  2. Conduct desk research to stress-test hypotheses and identify blind spots before committing to full survey instrument design.

  3. Manage survey design and methodology for assigned research projects, including sample sizing, weighting, screening, and regional representation.

  4. Design survey instruments in partnership with research firms to test hypotheses with rigor before fielding.

  5. Bring emerging methodologies into the program mix, such as AI-moderated qualitative research with consumers, to add depth to large-scale customer experience studies.

  6. Validated hypotheses with supporting desk research.

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Skills

Content StrategyData AnalysisStatisticsStorytelling

Experience: Senior-level · Job type: Full-time

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