Onboarding Manager, Customer Experience (Tokyo, Japan)

Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout.

Partner closely with Account Executives to ensure smooth customer handoff experience.

Understand customer goals and successfully manage their onboarding timeline towards value.

Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience.

Demonstrate strong organizational and project management skills, with a proven ability to manage multiple customer projects simultaneously.

Build and maintain strong relationships with customers across various roles and levels of seniority.

Navigate complex business and technical environments effectively, applying a consultative approach to understand and address customer needs.

3+ years of experience in a customer-facing role within B2B SaaS, working with technical products.