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Outcomes Architect, DACH (Customer Success)

Job Overview

As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

Key points

  1. Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.

  2. Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans.

  3. Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring…

  4. Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.

  5. Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes.

  6. Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts.

Languages

German required

Skills

Account ManagementRecruitingStakeholder ManagementCustomer SuccessTroubleshooting

Job type: Full-time

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