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Partner Success Manager

Job Overview

4–7 years of experience in Account Management, Customer Success, Partner Success or B2B relationship The Partner Success Manager / Senior Account Manager will own the post-sales relationship with restaurant partners.

Key points

  1. Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners, including Digital Menu.

  2. Coordinate product setup, POS integration, QR deployment and account configuration, including menus, floor.

  3. Conduct structured product walkthroughs, demos and staff training to ensure smooth go-live within defined.

  4. Build strong, long-term relationships with owners, decision-makers and outlet managers.

  5. Prior experience in F&B;, hospitality, SaaS, CRM, POS or restaurant technology is highly preferred.

  6. Experience managing city-level or portfolio-based accounts is a strong plus.

  7. Strong stakeholder management and relationship-building skills.

  8. Good understanding of business metrics, ROI and growth levers.

Languages

English a plus

Skills

CRMCampaign ManagementMachine LearningData VisualizationAccount ManagementCustomer SuccessStakeholder ManagementCommunication

Experience: Mid-level · 4–7 years · Job type: Full-time

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