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Job Overview

ServiceNow is seeking a Partner Technology Architect — Autonomous Workforce to drive partner growth across the AI-powered workflows that run the modern enterprise — IT service and operations management, employee experience, and strategic portfolio execution.

Key points

  1. As a Practice-aligned Partner Technology Architect within the Autonomous Workforce Practice, you will be engaged where deep IT, operations…

  2. The Autonomous Workforce Practice sits at the core of ServiceNow’s platform — the workflows where AI agents, automation…

  3. 8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions.

  4. 5+ years deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms.

  5. This is a senior technical strategist role that combines deep technical expertise in ServiceNow ITSM, ITOM, HR Service Delivery (HRSD)…

  6. ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management, CIS-HR, CSA) or equivalent platform certifications.

  7. Experience with competitive platforms (BMC Helix, Jira Service Management, Ivanti) enabling credible competitive positioning.

  8. Industry experience in Financial Services, Healthcare, Manufacturing, Telecommunications, or Public Sector.

Skills

JiraTicketing ToolsRoadmappingStakeholder ManagementProblem Solving

Experience: Senior-level · Job type: Full-time

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