Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team.
Wear the Customer’s Shoes: Champion the customer experience by managing inbound porting requests with care, urgency…
Proactively share insights, documentation, and solutions with peers and partner teams to make operational processes easier and more transparent. Help elevate the broader team…
Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage. Keep internal knowledge bases and documentation up to date to ensure…
Follow industry and regulatory standards in number portability and telecom compliance. Protect customer data and make ethical decisions when managing sensitive porting and routing…
If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.
Spanish and English proficiency.
Strong organizational skills and ability to manage detailed processes with accuracy.
Basic data analysis (Excel/Google Sheets, SQL), or automation tools.
Experience: Entry-level · 2 years
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