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PPSL - CLM & Growth Management - P4B(Experience : 6-9 yrs)

Job Overview

We are looking for a strategic and hands-on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and winback, with a strong focus on service/product journeys. The role will build a data-led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high-performing Growth & CLM team.

Key points

  1. Drive growth for key service/product journeys and optimize critical user funnels.

  2. Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation.

  3. Drive experimentation, A/B testing, personalization and funnel optimization.

  4. Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM.

  5. Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred.

  6. Proven track record of driving app growth and lifecycle marketing at scale.

  7. Strong understanding of growth funnels, retention, engagement, experimentation and CLM.

  8. Hands-on experience with AI/GenAI/Agentic capabilities for growth automation.

Skills

Generative AIData VisualizationA/B TestingStakeholder ManagementProblem Solving

Experience: Mid-level · 6–9 years · Job type: Full-time

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