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Job Overview

Principal/Senior Product Manager, User Center role at OKX (Hong Kong, Hong Kong SAR).

Key points

  1. Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.

  2. Drive the productization of the login system, covering standard login, third-party login, QR code login, and more…

  3. Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points…

  4. Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams.

  5. Strong business judgment and data sensitivity, able to drive product decisions and prioritization.

  6. Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously.

  7. Skilled at working with AI.

  8. Fluent in both Chinese and English as working languages.

Languages

Mandarin requiredEnglish required

Skills

RoadmappingTicketing ToolsRecruitingCommunication

Experience: Senior-level · 5+ years

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