As Product Strategy Senior Manager, you will serve as a senior individual contributor who shapes the product strategy for CCx digital customer experiences across support, learning, and success.
This role connects strategy, customer perspective, product direction, and execution at scale.
You will partner across product, engineering, design, customer operations, and communications to turn complex inputs into aligned plans, decision-ready insights…
Customer engagement and executive experiences—shape the strategy and content for customer forums and executive briefings that inform and validate product direction…
Market and customer insight—run competitive and market analysis, size opportunities, and use customer research and usage data to identify where to invest and where…
In this role, you will combine strategic thinking with hands-on product strategy—developing strategy documents and executive presentations, shaping roadmaps and business cases…
Success requires exceptional written and verbal communication, analytical rigor, operational discipline, executive presence, and the ability to deliver measurable outcomes in a fast-moving…
Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications…
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…
Experience: Senior-level · Job type: Full-time
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