Product Support Engineer (AI Platform)

In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.

Understanding of business requirements for our different customers and how they can be solved through AI Studio.

Participate in the software development lifecycle to learn the new system/feature.

Responsible for resolving the ticket queue through Zendesk.

Proficient in Java and HTML, enhancing technical capabilities for comprehensive support.

Proven track record of positively impacting organizations through the development and implementation of standard operating practices.

Familiarity with start-up environments, demonstrating adaptability to dynamic work settings.

Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles.