Product Support Engineer III - Cloud

Engaging with customers on escalated support issues or important customer situations.

Participating in a 24x7 Support Operation and 24x7 on-call rotation.

Working with Engineering and assisting the customer with testing or troubleshooting.

Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams.

You are a problem-solver who is energized by finding solutions to complex technical challenges, knowing that tackling tough issues delivers the highest impact.

You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring every decision in solving real-world customer problems.

You operate with urgency, balancing speed and technical quality to execute swiftly and deliver high-impact results for both the customer and the team.

You act like an owner with a strong bias for action, taking full accountability for outcomes and navigating seamlessly between high-level strategy and hands-on…