We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support within our Support department.
Provide second line phone/email consultation to independently debug complex security/network problems.
Interface with Engineering and assist the customer with testing or troubleshooting.
Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.
Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base.
You are a problem-solver. You seek out challenges because you are energized by finding solutions…
You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their…
You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on…
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
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