Skip to Content
Sales On-site

Product & Training Support Engineer

Job Overview

Product & Training Support Engineer is responsible for providing administrative support, product expertise and advanced after sales technical and training support within Technical Customer Services (TCS).

Key points

  1. As part of Technical Customer Services constant product quality monitoring, this role also is involved in liaising with Central Technical Services and the Bandvulc…

  2. Manage the daily customer service of tyre complaints and adjudications, ensuring high performance goals are achieved in processing complaints and dealing with re-examination complaints.

  3. Provide product quality assessment and reporting.

  4. Ensure customer response targets are consistently achieved within defined KPI.

  5. The ideal candidate will be a highly experienced technical professional with expert knowledge of tyre technology, servicing, warranty investigation, and quality management.

  6. They will possess strong analytical, communication, and customer service skills, combined with the ability to drive compliance, support continuous improvement initiatives…

  7. GCSEs (or equivalent) in Maths, English, and a Science subject.

  8. Full clean UK driving licence is desirable.

Skills

Customer SupportInterviewingCommunicationStakeholder ManagementProblem Solving

Job type: Full-time

Similar jobs

More open roles like this one