Renewals Manager EMEA

Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.

Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.

Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.

Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.

Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals…

Awareness of GitLab's remote work best practices.

Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.

Strong attention to detail and organizational skills; comfortable managing many renewals at once.