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Job Overview

As a Renewal Manager, you'll own the commercial success of your book of business, taking a proactive, 12-month approach to renewal planning, customer value, stakeholder alignment, and negotiation.

Key points

  1. Own the commercial health of an assigned book of business, maintaining a clear, current view of where your business will land…

  2. Build and maintain a documented renewal strategy for every priority account, aligning with Account Executives and Customer Value Architects on customer priorities, risks…

  3. Protect the commercial baseline by considering the long-term impact of pricing, concessions, contract changes, and commercial commitments before they are agreed.

  4. Lead commercial negotiations with confidence and discipline, developing pricing and packaging strategies aligned to customer value, defending Mixpanel's commercial position…

  5. Preferred: experience managing renewals or commercial motions across APAC markets, with an understanding of local buying, procurement, and budget cycles.

  6. Preferred: experience structuring multi-year and multi-product commercial agreements.

  7. Preferred: familiarity with Salesforce and commercial tooling such as Gong, or customer health platforms (e.g., Statisfy).

  8. Preferred: experience with Mixpanel or other product analytics tools.

Skills

NegotiationStakeholder ManagementForecastingCRMData AnalysisSalesforceAccount ManagementCustomer Success

Experience: Entry-level

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