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Senior Content Designer

Job Overview

In the experience design organization at ServiceNow, content design is a core part of product design. We do this not alone but in close collaboration with interaction designers, researchers, product managers, technical writers, engineers, and more.

Key points

  1. At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures.

  2. We shape not just the words but also mental models, information structure, clarity, and overall usability of complex enterprise workflows.

  3. Shape experiences, not just words: Design clear informational structures, hierarchies, and flows that make complex enterprise products easy to use.

  4. Extend company content standards with guidelines, terminology, and patterns for your product area.

  5. A portfolio that shows how you approach problems in complex products, not just final copy.

  6. Experience with B2B or technical products, such as admin, configuration, developer, or data tools.

  7. Expert writing and editing skills, with the judgment to know when content isn’t the solution.

  8. Experience working across functions through the product development lifecycle.

Languages

English required

Skills

PrototypingGitFigmaDesign SystemsContent StrategyProblem Solving

Experience: Senior-level · 5–10 years · Job type: Full-time

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