As a Senior Customer Care Specialist for our Toast product, you'll be the first point of contact for our restaurant customers providing top-notch support via Chat, Voice, and Casework(Blended) channels.
Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully.
Communicate complex technical information clearly to non-technical users.
Manage multiple customer interactions while using internal systems appropriately.
Collaborate closely with team members to share knowledge and best practices.
Bachelor’s degree in any discipline.
Top-notch verbal and written communication skills in English.
Solid troubleshooting ability across hardware/software with great attention to detail.
Ability to adapt quickly, multitask, and perform under pressure.
Experience: Senior-level · 2–4 years
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