The Senior Customer Experience Engineer takes ownership of the CX team's most complex, ambiguous, and high-impact customer issues, leading technical investigations through to resolution while keeping customers clearly informed throughout.
Own complex, ambiguous, and high-impact customer issues from investigation through resolution, with clear and proactive customer communication throughout.
Act as the technical escalation point for L1 and Associate CXEs, offering troubleshooting guidance and helping the team avoid unnecessary Engineering escalations.
Diagnose issues using SQL, logs, API responses, database behavior, and product internals — going beyond surface-level troubleshooting.
Partner with Engineering and Product on complex issues by providing strong technical context, reproduction steps, impact assessment, and investigation findings.
Strong grasp of cloud technologies, databases, and integrations, with hands-on experience troubleshooting applications end-to-end.
Strong SQL skills and hands-on debugging experience across databases, applications, and integrations.
Solid knowledge of JDBC-based integrations and the connectivity concepts behind them.
Working knowledge of data warehousing, ETL, REST APIs, webhooks, and distributed systems fundamentals.
Experience: Senior-level · Job type: Full-time
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