The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment.
Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable…
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer.
Understand the customer journey and be able to guide them on future adoption.
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed.
Understanding of Git and typical branching strategies.
Knowledge of software development lifecycle and development pipeline.
Understanding of continuous integration, continuous deployment, DevSecOps.
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
Experience: Senior-level
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Pasig City, 00, PhilippinesAsia-Pacific
Remote · New YorkNorth America
Senior Customer Success Architect, CEUR · GitLab
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